Terms and Conditions

General Terms of Services

BNRV deems all guests from its all networks agree with below all terms and conditions though guests do not fill the Reservation Form completely. BNRV is not responsible with any objection to this terms and conditions.

I. BNRV Liability

* BNRV is agent which works between its guests and all villas listed on its portfolio.
* BNRV confirms a booking based on the up-to-date availability calendar of a villa.
* All problems happen in the villa firstly must be solved by guests with the owner or the management of the villa. As a trustworthy agent, BNRV will carefully assist its guests and partners (villa) to get the best and fair solution for all parts.
* BNRV is not responsible with any activities which are not booked through and confirmed by BNRV.
* BNRV is not responsible with any insurance.

II. Maximum Occupancy

* Each villa accommodates a certain maximum number of guests, which is stated in description of each villa. Normally it is two persons in one bedroom.
* Any reservation shall be for a specific number of guests, which may not be exceeded, unless has been authorized by BNRV. Should guests need any additional bed, such request must be informed prior to confirming the reservation. Price for additional bed varies based on policy of the villa.

III. Minimum of Staying

Each villa has a different minimum of staying policy based on the season (Low or High or Peak season). This important rule can be seen at webpage of each villa.

IV. Legality Registration

* In accordance with the Law of Indonesia all guests must be registered at the authorities (Police Department) within 24 hours of arrival at the destination.
* A photocopy of each guest’s passport must be delivered to the staff of the villa upon of shortly after arrival at the villa. However, if there is no such copy yet, guests must deliver passport of each person to the staff to make the copies.
* The cost of the registration is at guests account; the amount depends on area where the villa is located. This can be seen at webpage of each villa.

V. Rates and Seasons

* Rates are quoted in United States dollars (US$)
* Rates of villas are categorized in “High”, “Peak” and “Low” seasons, which are clearly stated in each webpage.
* Each villa has different dates for each season. This can be seen at webpage of any villa.

VI. Payment System

* As agent, BNRV follows Terms of Payment issued by each villa. Such terms is to secure occupancy of the villa.
* To secure a reservation, a deposit of 50% of the villa rental amount must be received by BNRV within seven (7) consecutive days after a confirmation has been given / stated.
* Balance of Payment is required 45 days prior to arrival dates (60 days for August and Christmas bookings) or immediately if booking is made less than 30 days prior to arrival, and must be received promptly in order to guarantee the reservation.

Payment Through Wire Transfer
+ Our bank details will be informed along with the Invoice.
+ Transfer must be done in ‘full amount’. All bank transfer fee including fee for intermediary banks are guest account. BNRV must receive NETT as stated on the invoice.
+ A transfer is not acceptable if the amount recorded is less than what stated at the invoice.

Payment Through Credit Cards
+ BNRV accepts all major credit cards: AMERICAN EXPRESS, VISA, MASTERCARD,and JCB.
+ The payment will be done through Sign On File (SOF) method. Guest have to fill our “Credit Card Authorization” form (on hand writing).
+ BNRV is supported with facility to charge your card either in USDollar or Indonesian Rupiah.
+ The bank will definitely deduct 3.5% from the total charged. To ensure BNRV will receive nett, a 3.5% bank fee will be added to the bill.
+ To get an authorization code, BNRV must receive Credit Card Authorization Letter, together with copy of the credit card used (both sides), and copy of card holder’s passport.
+ BNRV keeps the documents as a top secret. All docs will be delivered to agent of the card, either in Denpasar or Jakarta.

VII. Terms of Cancellation
+ Guests have full right to cancel their confirmed booking with any reason. Any cancellation must be stated in written.
+ The down payment is refundable in full less one night cancellation fee IF the cancellation is officially stated at least 60 days (on low season) and 90 days (on high/peak season) prior to arrival date.
+ If a booking is confirmed on a date less than 60 nights prior to arrival date, down payment is NON refundable.
+ All balance payment is NON refundable.
+ US$ 100.- cost of refunding shall be borne to guests’ own account.
+ All bank transfers are at guests own account.
+ BNRV is not responsible if guests cancel their reservation upon arrival or just refuse to stay at the confirmed and fully paid villa with any reason. BNRV is pleased to assist to find other accommodation, however all payments for the new found and confirmed villa are at guests’ own account.
+ BNRV is not responsible if guests shorten their holiday period with any reason at a confirmed and paid villa prior to arrival date or upon arrival or within the holiday period and will not refund the rest of the payment.

VIII. Flight Information
+ Name of each guest should be submitted to the BNRV office prior to final payment along with flight information for both arrivals and departures with respect to airport transfers. BNRV will send a Guest Information Form along with the Invoice.
+ BNRV is not responsible for all tickets.

IX. Airport Transfers
+ BNRV provides a complimentary airport transfers (1 x In and 1 x Out) for all villas located in Kuta, Seminyak, Kerobokan, Jimbaran, Canggu, and Tanah Lot. There is additional charge for transfer to any villa located in Ubud and north or east of Bali. Transfer is done with air-conditioned van, professional driver, and a reliable staff.
+ BNRV will provide a luggage van if total number of guests on an arrival flight is 5 and more persons.

X. Car And Driver
+ BNRV has a limited number of cars and drivers. Should guests need car and driver, the booking must be confirmed prior to the arrival date.
+ In case a car with driver is included on a package at any villa, all gasoline for such car is at guest’s account. Driver will show a receipt from a petrol-station.
+ BNRV’s drivers work for 8 hours per day following the Indonesian labor law. Any additional hour is charged at Rp 25,000.-/hour.
+ BNRV’s cars are normal standard car used for tourism service in Bali (Toyota Kijang, or Suzuki APV).
+ BNRV is not responsible with any baby car-seat request. Guests must prepare this special seat for their babies.
+ Should guests need a better or more luxurious car, BNRV must receive a written request prior to the arrival date.